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CUSTOMER SATISFACTION TEST
Dear customer,
We thank you for your kindness in spending your time taking this test. Your opinion is very important for us in order to improve our services and increase client satisfaction.
 
Importance:
Criteria for measuring
client satisfaction:
Satisfaction level:
3 2 1
Kindness and waiting time
4 3 2 1
3 2 1
Kindness and politeness of the employe
4 3 2 1
3 2 1
Answering delay
4 3 2 1
3 2 1
Product price
4 3 2 1
3 2 1
Product quality
4 3 2 1
3 2 1
Wrapping
4 3 2 1
3 2 1
Solving emergencies
4 3 2 1
3 2 1
Respecting delivery deadline
4 3 2 1
3 2 1
Accuracy of answers
4 3 2 1
Observations, suggestions: Name:
E-mail:
     
All fields are compulsory!
      Importance: 3
–very important; 2 –important; 1 –less important.
      SATISFACTION LEVEL: 4 –very good; 3 –good; 2 –satisfactory; 1 –unsatisfactory.
 
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